TERMS & CONDITIONS


BEAROLOGY will not take responsibility from any conflicts or claims between other brands and customer.

RETURN AND EXCHANGE POLICY 

If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 14 days of receipt.

Items should wherever possible be returned in their original packaging. Please note that you are responsible for return shipping costs. 

It is very important when you return an item that we know the order number to which it relates, your details and whether you want a refund or an exchange. Without these details we won't be able to take the action you require.

We ask you to take reasonable care of the goods you purchase while they are in your possession. This means that: you may inspect and try on the goods but the original packaging should be retained. Goods should not be soiled, torn or damaged.


FAULTY OR INCORRECT ITEMS

If you think the item you received is faulty or incorrect, please contact our customer service team by email at bearology.asia@gmail.com. We will then advise and assist you with the return. Please include as many details as possible about the fault.

Please allow 7-10 working days from our receipt of your goods, for us to process your return. Once this has been completed, you will receive a confirmation email (the email will be sent to the same email address as your order confirmation).

After receiving the return confirmation email, please allow 7 days for exchanged goods’ shipping. 


REFUND POLICY

Once we receive the return merchandise and inspect the conditions to determine the resalable status, we will issue a refund if the product is NOT soiled, torn or damaged.  

Your refund will be sent back to you via PayPal with which you made your original purchase. Please allow 5-10 days for a refund to be credited to your account. 

If for any reason this is not possible, we will contact you to discuss alternatives.


As soon as your return has been processed by our warehouse, we'll email you to let you know.

We reserve the rights to amend the above policies.